Keep your number
Bring your mobile number with you.
Switching to IOA Mobile does not mean giving up the number people already know. You can request to transfer your existing New Zealand mobile number when you join.
Start your transferSwitching process
Choose an IOA Mobile plan
Pick the plan that works for you.
Tell us your existing number
Enter the mobile number you want to keep.
We process the transfer
Your transfer status will appear in your IOA Mobile account.
Before you start
What you'll need
The information used for the transfer needs to match the details held by your current mobile provider.
Your mobile number
The New Zealand mobile number you want to transfer to IOA Mobile.
Current provider details
Tell us which provider currently supplies the mobile service.
Account information
We may need account or SIM details to validate the porting request.
Number transfer
Keep your existing number
Enter the number you would like to move to IOA Mobile.
Don't cancel your existing mobile service yet.
Your existing number needs to remain active while the transfer is being processed.
Already an IOA Mobile customer?
You will be able to manage number transfers from your Mobile Service page.
My Mobile Service →Common questions
Number transfer FAQs
Can I keep my existing NZ mobile number?
In most cases, an eligible active New Zealand mobile number can be transferred. The porting system will confirm whether your number can be moved.
Should I cancel my existing service first?
No. Keep your existing service active while the number transfer is being processed.
Can I track my transfer?
Yes. Once porting integration is connected, transfer progress will be shown in the IOA Mobile customer dashboard.